Refund Policy: Zoom Network BD
At Zoom Network BD, we strive to provide high-quality software and digital services. Because our products are digital and delivered electronically, we have established the following Refund Policy to ensure clarity and fairness for all our clients.
1. Refund Eligibility
Since we provide software access and digital services, refunds are generally only considered under the following circumstances:
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Non-Delivery of Service: If we fail to deliver the software access or activate your service within the agreed-upon timeframe (usually 48 to 72 hours for standard services) due to a technical fault on our end.
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Major Defects: If the software has a critical technical issue that prevents it from performing its core functions and our technical team is unable to fix it within a reasonable period.
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Duplicate Payment: In the event of a technical error resulting in a double charge for the same service.
2. Non-Refundable Situations
We do not offer refunds in the following cases:
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Change of Mind: Once the software access has been granted or the service has been activated, we cannot offer a refund if you simply decide you no longer want the service.
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Incompatibility: If the software does not work due to the client’s hardware, third-party software conflicts, or lack of technical requirements that were clearly stated before purchase.
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Custom Projects: For custom software development or personalized IT services, payments made for work already completed are non-refundable.
3. Refund Request Process
To request a refund, you must contact us within 7 days of your purchase or the service activation date.
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Please send an email to zoomnetworkbd@gmail.com with your Order ID, Registered Phone Number, and a detailed explanation of the reason for the refund request.
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Our team will review your request and notify you of the approval or rejection within 5-7 business days.
4. Refund Method
If approved, the refund will be processed and credited back to your original method of payment (e.g., bKash, Rocket, Nagad, or Bank Transfer) within 10 business days. Please note that any transaction fees charged by payment gateways may be deducted from the final refund amount.
5. Policy Updates
Zoom Network BD reserves the right to modify this Refund Policy at any time. Any changes will be updated on this page and will apply to all future purchases.
Contact Us
For any questions regarding refunds or payments, please reach out to our support team:
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Company Name: Zoom Network BD
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Email: zoomnetworkbd@gmail.com
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Phone: 01726701704
- Phone: 01725805296
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Address: Abir Super Market, Collage Road, Gopalpur Bazar, Alfadanga, Faridpur 7870